DENTAL REVENUE PERFORMANCE
Turn Every Appointment Into Revenue
Running a successful practice means two things working together: delivering great dental care, and collecting every dollar you’ve earned for it.
Automate it. Or hand it off. Either way, it runs in Oryx.
What Is Dental Revenue Cycle Management?
Dental revenue cycle management (RCM) is the process that drives your practice’s financial health, covering every step from insurance verification to payment posting and patient billing.
Most of the work happens in the background: confirming coverage before treatment, submitting claims with the right documentation, and collecting patient balances at the end.
When those steps run smoothly, cash flow is predictable and your team spends less time on administrative follow-up. When they don’t, the gaps are often invisible until they show up as uncollected revenue at the end of the year.
Where Revenue Escapes
Incorrect
Subscriber IDs
Rejected before anyone at the payer reviews them. Usually an outdated card or a typo at intake.
Missing
Eligibility
Denials arrive after treatment is finished. Verifying takes minutes. Resolving the denial afterward takes weeks.
Incorrect Coverage
Or Payer
Plans change, patients switch carriers. The claim goes to the wrong place and comes back unprocessed.
Missing
Documentation
Payers want X-rays, perio charts, narratives. Without them the claim stalls and someone resubmits.
Coordination of
Benefits Errors
With two plans, the payment order has to be right. Wrong order means underpaid or rejected.
Two Ways to Grow Revenue
LIVE IN ORYX
Automate Your Revenue Cycle
Included, not an add-on
Coverage confirmed before treatment
Unlimited claims, attachments included
Status tracking without payer calls
ERA posting and reconciliation
Best for practices with a billing coordinator on staff who want cleaner claims and less time on hold with payers.
OPTIONAL ADD-ON
RevGen by Oryx
Your revenue team, built into Oryx
Insurance billing, patient billing, or both
Claims worked at least every 30 days
Up to three appeals per claim
US-based leads, working inside Oryx
Best for practices where billing would stall if one person left, went on leave, or patient volume doubled.
FIND YOUR STARTING POINT
Which Path Fits Your Practice?
| Your Situation | Where to Start |
|---|---|
| Your AR is roughly one month of production or less, and your team is actively working it |
Revenue automation, plus training on Oryx billing tools |
| Your AR is running two months of production or more | RevGen, with immediate review of your outstanding claims |
| Your AR is climbing and nobody has time to work it | RevGen, so follow-up happens on a set cadence instead of when someone finds time |
| You're carrying insurance balances from a previous system | A one-time cleanup project to recover what's still collectible, then decide on ongoing support |
| Claims go out clean, but patient collections lag | Revenue automation with automated patient statements, or RevGen patient billing |
| You're moving off a ledger-based system | An account audit first, to identify what's recoverable before adding any service |
Movement in Your First Month, Not Your First Quarter
Most billing services take six months to show whether they worked. RevGen works inside Oryx and knows the software from the inside, so outstanding claims get reviewed in the first 30 days instead of sitting while someone learns your system.
ONE PLATFORM
Same Platform. Your Choice Who Runs It.
| Stage | Your team, in Oryx | RevGen by Oryx, for you |
|---|---|---|
| Eligibility Coverage confirmed before treatment, including out-of-network | Automated checks | Troubleshooting support |
| Claims Unlimited electronic claims, attachments included | You submit | We scrub and submit |
| Insurance follow-up Outstanding claims, denials, and appeals | Tracked and reported | Worked every 30 days |
| Payments ERA posting and reconciliation | You review and post | Posted and reconciled |
| Patient collections Statements, reminders, and online pay | Automated sequences | Managed end to end |
| Reporting Performance visibility | Real-time dashboards | Reviewed with you |
| Explore Revenue Automation | Meet RevGen by Oryx |
Getting Started
STEP 1
Request Your Assessment
Schedule a complimentary revenue cycle assessment. We review your aging report and show you where revenue is leaking right now.
STEP 2
Review It Together
Sit down with our revenue cycle team to walk through what we found and talk through what it would take to fix it.
STEP 3
Get Your Recommendation
A plan specific to your practice, whether that means automation, training, RevGen, or some combination of the three.
Frequently Asked Questions
Dental RCM, or revenue cycle management, is the complete process a dental practice uses to get paid for the care it provides. It covers every step from insurance verification before the appointment through claim submission, denial management, payment posting, and patient billing at the end.
RevGen by Oryx is an optional managed billing service. A dedicated team of dental billing specialists works directly inside your Oryx account to handle insurance billing, patient billing, or both. They submit claims, follow up on outstanding balances, manage appeals, and post payments, using your practice's own data and workflows, without adding outside software or access points.
Revenue automation uses software to handle the repetitive parts of billing without manual input at each step. In Oryx, that means insurance eligibility is checked automatically before appointments, claims go out with documentation already attached from the same system used for charting, insurance payments are posted when ERAs arrive, and patient statements send on a schedule rather than when someone remembers. Your team is still in control of the process. The software handles the tasks that would otherwise require logging into a separate portal, making a phone call, or tracking something down at the end of the day.
No. Revenue automation is included with Oryx. RevGen is an optional service you can add whenever you need it.
Yes. RevGen is available as insurance billing, patient billing, or both. Many practices start with one and add the other later.
Insurance billing starts at $1,500 per month for practices under $40,000 in monthly insurance collections, and moves to a percentage of collections above that. Patient billing is priced in tiers based on patient income. Fees are per location.
Yes. RevGen works inside Oryx, using your practice's own data and workflows. If you're evaluating both, most practices move to Oryx first and add RevGen during or after onboarding.
No. RevGen works inside Oryx, using the same data and workflows your team already sees.
Up to three appeals per claim, where the claim is appealable and additional information is available.
Oryx works with any insurer that accepts electronic claims, and pulls out-of-network benefits as well as in-network.
No. RevGen is month to month. You can cancel with 30 days written notice.
In arrears, based on the prior month's collections. Fees are evaluated monthly and drafted on the 5th.
Many practices only need training to run revenue cycle management themselves inside Oryx. The RevGen team can train your staff on entering insurance information, using Oryx tools for timely claim and progress note creation, and following up on patient balances. Others want the work handled for them. Both are supported.
Yes. Many practices have RevGen handle insurance follow-up and denials while keeping patient billing internal.
Your team leads are based in the United States and handle all direct communication with your office. Supporting staff work exclusively inside the Oryx platform and do not contact your patients or your office directly.
Yes. All work happens inside Oryx under the same HIPAA safeguards your practice already operates under. No patient data moves to outside systems.
Yes. That includes enrollment, payer paperwork, and payment posting.
Your aging report gets reviewed during onboarding, and recoverable balances are worked alongside current claims. Practices migrating balances from a previous system can also add a one-time cleanup project.
Oryx includes eligibility and coverage tools your team uses directly. RevGen provides troubleshooting support when a payer response is unclear or a verification doesn't return what you expected.
Revenue, Your Way
Automate your workflows or hand them to a team that does this all day. Either way, it runs in Oryx.