Oryx Frequently Asked Questions

Oryx is an all-in-one, AI-powered, cloud-based dental software built by dentists. Most practice management software handles only the basics and makes you buy separate products for imaging, patient texting, online payments, and insurance claims. Oryx puts all of those in one place: clinical charting, imaging, patient communication, payments, insurance workflows, and reporting.

Oryx is also built around the exam and diagnostic methods taught at the Kois Center, so the charting and treatment planning follow a structured, evidence-based process. In practice, that helps you catch issues earlier, build clearer treatment plans, and explain them to patients in a way that makes them more likely to say yes.

That means your team logs into one system instead of four or five. Patient information moves automatically from the intake form to the chart to the claim, so no one is re-typing the same data or copying it between programs. When a tool lives outside your main software, someone has to keep the two in sync, troubleshoot when they stop talking to each other, and pay for each one separately. Keeping everything under one roof cuts out that busywork, so your team spends less time wrestling with software and more time with patients.

Most practices switch to Oryx to get out from under a setup that has grown messy over time: an old system that runs on an office server, plus a handful of separate tools bolted on for imaging, texting, online payments, and claims. Each of those is one more login, one more bill, and one more thing that can break or stop talking to the others.

Here are the specific reasons practices tell us they made the move:

They were tired of maintaining a server: Server-based systems like Eaglesoft and on-premise Dentrix mean buying hardware, running backups, and paying for IT help when something goes down. Oryx runs in a web browser, so there is no server to maintain and updates happen on their own.

They wanted to stop paying for and managing add-ons: With systems like Open Dental, Curve, or Archy, practices often add separate tools for imaging, patient texting, or analytics, and the bills and logins pile up. Oryx builds imaging, patient communication, payments, claims, and reporting into one platform, so most practices can run the whole office from a single system.

They wanted imaging inside the chart: Many systems connect to imaging through outside software, which means exporting files and switching between programs chairside. Oryx has imaging built in, so X-rays sit right alongside the chart and treatment plan.

They wanted to work from anywhere: Office-only systems tie you to the computers on site or a clunky VPN. Because Oryx is cloud-based, providers and staff can log in from a laptop, tablet, or phone wherever they have internet.

They wanted clearer pricing: Several competing systems keep their pricing private or start with a low base fee that climbs once you add the pieces you actually need. Oryx charges one bundled price that covers the core tools, which makes the monthly cost easier to predict.

Put simply, practices come to Oryx when juggling a patched-together system starts costing more time and money than it saves. Bringing everything into one place cuts down on the busywork so the team can focus on patients.

For most practices, yes. If your current setup is a core program propped up by a stack of separate tools, Oryx replaces the whole arrangement with one system that handles imaging, charting, billing, claims, and patient communication together. That consolidation is the difference between logging into one platform and juggling five, and it is the main reason practices make the switch. Here is how Oryx stacks up against each one:

Versus Dentrix and Eaglesoft: These run on a server in your office, which means hardware to buy and maintain, manual backups, and a call to IT every time something breaks. Oryx runs in a browser with no server, updates itself automatically, and lets you log in from any device. You trade a recurring maintenance headache for a system that takes care of itself.

Versus Open Dental: Open Dental advertises a low starting price, but that number climbs once you add the plugins, hosting, and IT support most practices end up needing, and you are the one assembling and maintaining it all. Oryx builds imaging, reminders, and analytics in from the start, so the price you see is closer to the price you pay, and the setup is guided instead of do-it-yourself. Oryx offers a low starting price for new practices as well: the Oryx Startup Offer runs Oryx Pro and Oryx Automate for $0 a month with a $1 setup fee, with regular pricing holding off until you reach 200 patients or 12 months, whichever comes first.

Versus Curve: Both are cloud-based, but Curve charges extra for things many practices treat as essential, like two-way texting, and its patient portal sees limited real-world use. Oryx includes built-in imaging, a working patient portal, and patient messaging with no separate services bolted on, so you are not paying to unlock the basics.

Versus CareStack: CareStack is built for large DSOs with dedicated billing teams running many locations, and it carries the complexity to match. Oryx gives independent practices and growing groups that same level of capability without the enterprise-scale overhead, so you get the power without the heavy lift.

What tips the decision for a lot of practices is the math. Because Oryx folds imaging, communication, payments, claims, and reporting into one bundled price, most offices cut the cost and hassle of paying several vendors at once.

None of this means Oryx is the only right answer. A practice with a dedicated billing team running dozens of locations, or a tech-savvy office that likes building its own setup may prefer other options. But for practices that want one system that works out of the box, cuts down on outside vendors, and grows with them without surprise costs, Oryx makes a strong case, and for a brand-new practice, it is hard to beat starting on a full platform for nothing.

Because Oryx runs in the cloud, you need far less IT help than you would with older software that runs on a server in your office. Oryx takes care of the software side for you: updates, maintenance, security monitoring, backups, and keeping the system running well. Those are all jobs practices used to handle on their own.

Oryx backs up your data several times a day, watches for security threats around the clock, and runs on secure, reliable cloud infrastructure to keep your information safe and available.

Oryx handles everything related to the software itself. You may still want a local IT provider for the things in your office that Oryx does not touch, like your internet connection, office network, computers, printers, and imaging hardware.

Yes. Oryx is built to fit how different specialties actually work, with specific tools for each rather than a one-size-fits-all setup. A few examples:

Periodontists: Oryx includes voice-driven perio charting, so you can call out pocket depths and record them hands-free instead of stopping to type. Detailed imaging and case management tools sit alongside it to track gum disease over time.

Pediatric dentists: Oryx comes with child-friendly exam templates and communication tools that make it easier to explain care to kids and parents in a way that feels less intimidating.

Dental hygienists: You can set recare intervals to match each patient's needs and let patients book hygiene visits online, which keeps the schedule full and care on track.

Airway specialists: Oryx supports airway analysis, patient education built around airway health, and treatment tracking so you can watch progress and adjust over time.

Denturists: Charting, billing, and invoicing are all digital and in one place, which cuts down on manual entry and keeps records accurate.

Dental spas: Scheduling ties into the rest of your patient data, and built-in communication tools help manage a smoother patient experience.

If your specialty isn't listed here, that doesn't mean Oryx won't fit. The exams, forms, scheduling, and treatment plans can be adjusted to match how your office runs, so practices in areas like oral surgery, orthodontics, and endodontics can set things up around their own process rather than working around the software.

Yes. Oryx was built to scale from a single practice to large multi-location organizations and Dental Service Organizations (DSOs).

One patient record across every office: Patient history follows the patient between your locations, so a provider at any office sees the full picture. You can also refer treatment between connected locations without exporting anything.

Shared settings across the group: Clinical, communication, and billing settings can be kept in sync across offices, so a patient gets the same experience and your team follows the same process everywhere.

Control over who sees what: Location-based permissions let you decide which staff can access which offices and data, so access matches each person's role.

Group-wide reporting: Centralized reports give leadership a view of production, collections, case acceptance, and patient growth across every location, not just one office at a time.

Because care is standardized across the group, including guided exams and treatment plans built on Kois Center methodology, patients get consistent care whether they visit one office or another, and the practice can keep growing without each new location reinventing how it runs. You can read more on the Oryx DSO page.

Yes. Because Oryx is cloud-based, providers can securely access patient records, schedules, treatment plans, imaging, and practice information from virtually anywhere with an internet connection.

Whether you operate a mobile practice, travel between multiple offices, provide care in community settings, or manage several locations, Oryx can be accessed from laptops, tablets, and smartphones without requiring access to an on-site server.

This flexibility helps ensure providers have access to the information they need when and where they need it, while maintaining a consistent patient experience across locations.

Yes. Oryx meets HIPAA requirements in the United States and PIPEDA requirements in Canada, so your patient data stays protected under the privacy and security rules that apply to you.

Oryx protects patient information several ways: data encryption keeps records unreadable to anyone without access, role-based access controls limit each staff member to only what their job requires, and multi-factor authentication adds a second check at login so a password alone isn't enough to get in. Oryx also monitors for security threats on an ongoing basis and backs up your data automatically. Your data is stored within the United States or Canada, depending on where your practice is located and which rules apply.

Together, secure cloud storage, ongoing security monitoring, and in-region data storage help your practice keep sensitive patient information safe while staying easy to reach when you need it.

Dental practice management software typically costs anywhere from a few hundred to several thousand dollars per month. The price depends mainly on the size of your practice, the number of locations, and which features are included.

Here is how Oryx's pricing works:

Oryx Pro starts at $650 per month for U.S. practices. This is an all-in-one plan covering practice management, imaging, patient communication, billing, and reporting in a single platform.

Oryx Automate and Oryx AI are available as additional tiers for practices that want to automate more of their workflows and add AI-assisted tools.

New practices can start at $0 per month through the Oryx Startup Offer, which includes Oryx Pro and Oryx Automate for a $1 setup fee. Regular pricing begins once the practice reaches 200 patients or 12 months after signup, whichever comes first.

Enterprise pricing is available for DSOs and multi-location groups, based on the size and needs of the organization. You can see full details on the Oryx pricing page.

Oryx combines practice management, imaging, patient engagement, billing and payments, online forms, scheduling, reporting, onboarding, training, and customer success into a single cloud-based platform. Practices can also choose Oryx Automate for workflow automation and Oryx AI for advanced clinical and administrative efficiencies.

Yes. Many practices begin with Oryx Pro and later adopt Oryx Automate or Oryx AI as their needs evolve. This flexible approach allows practices to expand their capabilities over time while continuing to operate within the Oryx platform.

No. Oryx's monthly price often looks higher than a bare-bones system at first glance, but that price already includes tools most other systems charge extra for. Many practices end up paying less overall once they account for everything.

Here's why the comparison isn't apples to apples:

Oryx bundles into one price what other systems sell separately. Imaging, patient texting, online scheduling, payments, reporting, and a patient portal are built into Oryx. With many competitors, those are add-ons, separate subscriptions, or third-party tools, each with its own bill.

Cloud-based means no server costs. Older server-based systems may have a lower software fee but require you to buy and maintain a server, run backups, and pay for IT support. Oryx runs in a browser, so those costs go away.

Lower-priced plans often climb. Some systems advertise a low starting price that rises once you add the features you actually need. Oryx's bundled price is more predictable because the core tools are already in it.

So the honest answer is that Oryx isn't the cheapest line item, but for practices currently paying several vendors, the total cost is often lower, and the pricing is easier to predict. The best way to know is to add up what you spend across every tool today and compare that to a single Oryx plan.

Most practices can run their entire operation within Oryx. The platform includes practice management, imaging, patient communications, online forms, payments, reporting, automation, and AI tools, reducing the need for multiple standalone products. Oryx also offers integrations for practices with specific workflow requirements.

Yes. Oryx Enterprise is designed for DSOs and growing multi-location organizations. Enterprise plans include features such as centralized management, multi-location reporting, API access, advanced analytics, and enterprise-level support. Pricing is customized based on the size and needs of your organization.

Yes. Oryx offers a Startup Offer for eligible solo practices launching from scratch. Oryx Pro and Oryx Automate are available for $0/month with a $1 setup fee until the practice reaches 200 patients or has been live for one year, whichever comes first. Oryx AI is also available through the Startup Offer for $400/month and includes AI Annotations and eScript. Contact our team to learn more about eligibility and program details, or schedule a demo to see how Oryx can support your practice from day one.

Oryx is compatible with a wide range of sensors, including Carestream/Kodak, Schick, Sopix, Planmeca, Gendex, Dexis, Dentimax/Apteryx, Clio/Sota, DC Air (wireless), Jazz, Kavo, Romexis, Sirona, Vatech, Woodpecker, XDR, Apex, Owandy, ScanX, and Quick Ray.

Oryx can work with any intraoral camera on the market.

Oryx can connect with any 2D panoramic machine that has a TWAIN driver.

3D imaging operates separately from Oryx and requires its own machine, software, and server.

Yes. A minimum of 50 Mbps is required, and the best available speed is always recommended.

You can connect via a cell phone hotspot. For unreliable areas, an extra 4G or 5G backup router is recommended. Oryx is still accessible on cell phones, laptops, and tablets if power goes out.

Oryx runs on any computer that can access a website. For computers taking images: Windows 10 or newer 64-bit, Chrome browser, 2 GB RAM, broadband minimum of 10 Mbps down and 5 Mbps up, 4G WiFi router, a minimum 17-inch monitor, and 50 Mbps internet.

Yes. iPads (iOS) and Android tablets work via web browser, and laptops work via Chrome, Firefox, or Safari on Windows or Mac.

Yes. If you leave Oryx, your data is returned to you in table format.

Yes. Oryx is fully HIPAA compliant, fully encrypted, with multiple daily auto-backups, regional data storage, and regular vulnerability scans. Oryx is the only dental software backing up to two clouds (Amazon and Google). Two-factor authentication with a rolling key is used for outside-office login.

Cloud-based software runs over the internet, so you can log in from any computer, tablet, or phone, and the company that makes it handles the updates, backups, and security for you. Server-based software is installed on a computer in your office, so you can only use it on site, and your practice is responsible for keeping the hardware running, backing up your data, and protecting it.

Any phone system works separately with Oryx. Direct integration is available with Mango VOIP. Learn more at mangovoice.com.

Oryx offers SmilePay, a fully integrated payments solution built directly into the platform. SmilePay streamlines payment processing with automatic payment posting, flexible payment plans, and online bill pay, all without hidden fees or separate portals. Everything from payments and reconciliation to reporting lives in one unified system. Learn more at oryxdental.com/smilepay.

Oryx integrates with MDToolbox. Learn more at mdtoolbox.com.

Yes. Each user can be assigned read, write, and delete privileges based on their role assigned in the software. This is completely customizable, and two-factor authentication with a rolling key controls outside-office access per user.

Fully integrated. Insurance info from patient forms loads automatically. Eligibility checks, unlimited claims with attachments, and status tracking are all included.

Yes. Out-of-network benefits are still pulled. Oryx works with all insurance companies that accept electronic claims.

Patient forms, exams, diagnostic opinions, consent forms, patient education materials, and procedure checklists.

Yes. The comprehensive exam and evidence-based materials are available to all practices regardless of training background.

Yes. Custom codes can be added, labeled, and assigned fees as needed.

Yes. Custom membership and payment plans can be created in the insurance section, tagged to patients, flagged for reporting, and included in recare settings and email campaigns.

Yes. Fully customizable for new and existing patients, with appointment type controls, available times, and provider selection.

Yes. Oryx includes built-in patient communication tools such as text messaging, email, and automated appointment and patient outreach messages. You can also customize communication templates to match your office's branding and workflow.

Note: Oryx can host your existing office phone number for texting; however, approval is subject to carrier requirements, and some carriers may not allow hosted texting services. If your number cannot be approved, Oryx provides a dedicated local phone number that can be used for all SMS communications within the platform.

Yes. Native imaging software is included and connects to most sensors. For a full list of compatible sensors, click here.

Patients register for a MyOryxChart account, and through the portal they can complete medical and dental histories, sign consent forms, view and sign treatment plans, book appointments, and pay bills.

Reports are compiled from patient-entered histories and office chart data. They can be shown in the office, printed, or shared through the patient portal.

Yes. Automatically after appointments or manually with one click.

Financial, clinical, and patient reports, plus custom reports. The dashboard shows production, collection, new patients, scheduled visits, procedure mix, case acceptance, and recare. These can be filtered by date or provider.

Yes. Send to your full patient base or filter by specific groups.

After signing up, you will be assigned and introduced to an onboarding specialist who will be your main point of contact in the onboarding process. They will walk you through customizing the software, training, configuration, and any data conversion. A launch date is set when your office has completed those steps.

Every practice is different, so we do not commit to a specific onboarding timeline. Instead, our implementation process is structured into eight phases, each with defined tasks and milestones. Progression through each phase depends on the timely completion of required items, such as staff training and data migration validation, between both your practice and the Oryx team. Practices that are starting fresh may move through the process more quickly, while those converting existing data may require additional time for data review, migration, and validation.

Yes. Discuss your current software specifics with your sales specialist to see more details of what we can convert.

Yes, both data and image/document conversion are available.

Arranged through your onboarding specialist, you will have live group training via Zoom, online modules and videos to watch, as well as a practice realm to familiarize yourself with the software along the way. Additional 1:1 training is available upon completion of required training.

Some areas of training are specific to roles. Your onboarding specialist will help you navigate who needs to complete specific training. Training is the number one indicator of a successful go-live, so this is a non-negotiable for launch.

Oryx provides both Technical Support and Customer Success support to ensure your practice receives assistance when you need it. When a customer is in onboarding, the main point of contact is their Onboarding Manager. Once a customer has gone live, customers can contact support and will be assigned a dedicated Customer Success Manager (CSM).

Customers can reach Oryx through multiple channels, including phone support, email support, ticket submission through Oryx Realm, and direct access to their dedicated Customer Success Manager (CSM) after onboarding.

Technical Support is available from 4:00 AM to 7:00 PM CST. Phone support is available from 8:00 AM to 7:00 PM CST. Email support is monitored beginning at 4:00 AM CST by our support team.

From implementation through long-term success, Oryx provides a dedicated team focused on helping practices maximize the value of their investment and continuously improve operational performance.

Customers can contact Oryx Support in the way that works best for their team: call Technical Support during phone support hours, submit a support ticket through Oryx Realm, send an email to the support team, or reach out directly to their dedicated Customer Success Manager.

Submitting a ticket through Oryx Realm is often the fastest way to track and manage requests, while urgent issues can be escalated through phone support.

Every new Oryx customer is assigned a dedicated Onboarding Manager who guides the implementation process from start to finish.

During the first three months, your Onboarding Manager works closely with your team to coordinate data conversion, configure the platform, deliver training, answer questions, and ensure your practice is prepared for a successful launch.

At the conclusion of onboarding, you are introduced to your dedicated Customer Success Manager (CSM), who becomes your long-term strategic partner and primary point of contact for ongoing success with Oryx.

After onboarding is complete, every Oryx customer is assigned a dedicated Customer Success Manager (CSM).

Your CSM serves as a long-term strategic partner who helps your practice get the most value from Oryx. Customers have direct access to their CSM via email and can schedule time directly on their calendar for personalized guidance and support.

Your CSM can assist with workflow optimization, team adoption, reporting and analytics, feature utilization, operational best practices, growth initiatives, and ongoing strategic planning to help your practice achieve its goals.

Technical Support helps resolve software issues and day-to-day troubleshooting, including login or access issues, imaging or hardware connectivity questions, software functionality questions, error messages, claims processing issues, payment processing concerns, and technical troubleshooting.

Customer Success Managers focus on helping practices maximize their investment in Oryx, including staff onboarding and training recommendations, workflow optimization, feature adoption, reporting and analytics guidance, best practices for operational efficiency, patient engagement strategies, growth and scalability planning, and ongoing strategic consultation.

A simple rule of thumb: contact Technical Support when something isn't working. Contact your Customer Success Manager when you want to improve how your team uses Oryx.

Yes. Once onboarding is complete, you'll be introduced to your dedicated Customer Success Manager who remains your primary strategic contact throughout your partnership with Oryx.

Unlike traditional support models that rely solely on ticket queues, Oryx provides every customer with an ongoing relationship manager who understands their practice, goals, workflows, and growth objectives. Customers have direct access to their CSM and can schedule meetings as needed for guidance, planning, and optimization.

Yes. Support doesn't end after go-live. Your Customer Success Manager can help identify additional training opportunities, introduce new features, share best practices, and provide guidance as your practice evolves.

Whether you're onboarding new team members, expanding locations, implementing new workflows, or looking to improve operational performance, Oryx provides ongoing support to help your practice continue to grow.

Oryx provides weekly training opportunities diving into topics such as clinical workflows, patient experience best practices, billing, insurance, and revenue cycle management, and more. We also partner with our customers to deliver monthly webinars and in-person events, which you can find on the Resources section of our website.

The Onboarding Manager and Customer Success Manager serve different purposes. Your Onboarding Manager is focused on getting your practice successfully launched on Oryx through implementation, data conversion, configuration, and training. Once your team is fully onboarded, your Customer Success Manager takes over as your long-term strategic partner, helping you optimize workflows, adopt new features, and maximize the value of the platform as your practice grows.

Oryx is fully HIPAA and PIPEDA compliant and is designed to help practices meet privacy and security requirements in both the United States and Canada. Patient data is encrypted, securely stored in-region, and protected through multiple layers of security controls.

Patient information is protected through encryption, role-based permissions, multi-factor authentication, continuous vulnerability monitoring, and automated backup processes. Access to sensitive information can be controlled at the individual user level, helping practices maintain strong security standards.

Oryx stores data within regional cloud infrastructure in the United States or Canada, depending on the practice location and regulatory requirements. This helps support compliance while ensuring high availability and performance.

Oryx is built on enterprise-grade cloud infrastructure with redundancy and multiple daily backups. In the unlikely event of a service interruption, backup and recovery procedures are designed to minimize downtime and protect patient data.

Yes. Your practice owns its data. If you ever decide to leave Oryx, your data can be exported and returned to you in a structured format.

Cloud-based dental software eliminates the need for expensive on-site servers, manual backups, and software updates. Teams can securely access information from anywhere with an internet connection, while updates, maintenance, and security monitoring are managed centrally.

Yes. Oryx can be securely accessed from laptops, tablets, and smartphones, allowing providers and administrators to stay connected whether they are in the office, at home, or traveling between locations.

No. Oryx is fully cloud-based and does not require an on-site server. This reduces hardware costs, IT maintenance, and the risks associated with server failures.

Most software-related IT responsibilities are handled by Oryx, including updates, backups, monitoring, and maintenance. Practices may still use local IT providers for network infrastructure, hardware, printers, or other office technology needs.

Oryx helps practices improve operational efficiency, patient engagement, case acceptance, and revenue cycle management. By consolidating systems and automating administrative tasks, teams can spend more time focused on delivering care and growing the practice.

Yes. Oryx incorporates evidence-based diagnostic workflows, patient education tools, digital treatment plans, and risk assessment reporting that help patients better understand their oral health and recommended treatment options. Some offices have noted a 40% lift in case acceptance.

Many practices find they can reduce overall software spending because Oryx combines multiple tools, including imaging, patient communication, online scheduling, reporting, and payments, within a single platform, reducing the need for separate vendors and integrations. In many cases, Oryx has helped to reduce multiple software costs by up to 70%.

Results vary by practice, but many offices experience immediate operational benefits through reduced administrative workload, simplified workflows, improved reporting visibility, and lower technology costs. Oryx customers who leverage our Revenue Cycle Management offering see results in as fast as 30 days.

Oryx helps practices deliver a more modern patient experience through online scheduling, digital forms, electronic signatures, patient messaging, treatment plan presentation, online payments, and a secure patient portal.

Yes. Patients can complete medical histories, dental histories, registration forms, and consent documents before arriving at the office through the patient portal.

Yes. Oryx offers fully customizable online scheduling for both new and existing patients. Practices can control appointment types, provider availability, scheduling rules, and booking preferences.

Yes. Through SmilePay and the patient portal, patients can securely pay balances online, enroll in payment plans, and manage billing information.

Oryx includes integrated eligibility verification, electronic claim submission, attachment management, claim tracking, and insurance reporting. These tools help practices streamline reimbursement processes and reduce administrative burden.

Yes. Oryx supports unlimited electronic claims and attachments through its integrated clearinghouse workflows.

Yes. Practices can monitor claim status, identify outstanding balances, and track reimbursement activity directly within the platform.

Yes. Oryx can verify and process out-of-network benefits while supporting claims submission to carriers that accept electronic claims.

Yes. Oryx allows multiple locations to operate within a connected platform while maintaining centralized visibility into schedules, production, collections, patient information, and performance metrics.

Yes. Providers can access schedules, patient records, and clinical information across authorized locations from a single login.

Yes. Patient information can be securely shared between locations, creating a more seamless experience for patients receiving care across a dental group.

Oryx provides centralized reporting, standardized workflows, multi-location management, cloud accessibility, and scalable infrastructure that support growth from a single practice to large multi-site organizations.